CRITICAL FACTORS IN FMCG CIGARETTE
Tobacco consumption pattern in India.
Tobacco consumption pattern in India.
Legal cigarettes account for just 9% of overall tobacco consumed in India. The balance 91% of consumption is represented by traditional products like chewing tobacco, bidis, khaini etc. and illegal cigarettes.
This is unlike the rest of the world where tobacco is synonymous with cigarettes, representing 90% of tobacco consumption.
Tobacco - Important commercial crop in India
Due to large consumer
base, there are large numbers of layers in the whole distribution hierarchy and
many intermediaries involved in the whole system
India is the world’s 2nd largest producer and a major exporter of tobacco. With an estimated annual production of 800 million kgs., tobacco is an extremely important commercial crop in the country, providing livelihood to 45.7 million people.
Tobacco products generate significant tax revenues amounting to more than Rs.43,000 crores annually.
Geographical
Distribution of Consumer base - POP points are geographically dispersed across
India including rural and urban areas. The POPs for cigarettes include Pan Shop
around the corner of the street, street food stalls, kirana stores,
Supermarkets, Hypermarkets in the urban area and rural areas POPs of cigarettes
includes Pan Shop around the bazaar or city place, dhabas along the highways,
tea stalls in the haats, supermarket and kirana stores etc
Purchase
Frequency - Cigarettes are addiction based products. The frequency of purchase
of cigarettes is very high, so availability becomes critical. Therefore, the
whole supply chain is backed by strong transportation and logistics support
Product
Familiarity - Consumers are familiar to the product. Thus importance of field
force is limited to the extent of making the product available
Degree of
Brand Loyalty - Cigarette brands enjoy the highest brand loyalty of all
consumer products, with less than 10% changing brands annually, so in this case
the availability is more important as their will be pull demand.
Impulsive
Nature of Product - Nicotine is a highly impulsive product. So availability is
the most critical factor. Therefore, delivery should be supported by a strong
and efficient supply, logistics and transportation system
Speed and
complexity of decision making - Speed of decision making process is high and
complexity is low. Thus the importance of expertise of field force is low
Crisis
Purchase - As cigarette is an addictive product, so element of crisis purchase
becomes relevant here so availability is the most important factor
Seasonality
of Product - No specific time band attached with the purchase of cigarettes.
There is a consistent demand for the product
There is a consistent demand for the product
Negative and
Positive Re-enforcement - Cigarette is a product which is not subjective to
either positive or negative re-enforcement as because it is more of an
addiction based product. So for this building a right ambience and a shopping
experience are not vital
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